Sonsio Road Hazard Claim Reviews

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My auto repair shop said they would call Sonsio to verify that the damage was from a road hazard and I believe they did, because they're very conscientious. Lo and behold, Sonsio has no record of the shop's call. 3 weeks later when I called Sonsio to find out why I hadn't received a reimbursement, they said they needed documentation, including a photo of the inside of the damaged tire! What repair shop can keep an old broken tire hanging around...
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Anonymous

Anonymous UPDATE: After I posted my complaint here, I filed a complaint with the Better Business Bureau (www.bbb.org). 5 weeks later, Sonsio sent me a check for the tire in the mail. Go...