My tire dealer talked me into purchased the plan and when I needed them they did not answer their phone and then they denied coverage on a tire in spite of the fact that I sent them the required documents and a photo of the torn up tire (which was a 100,000 mile tire...Read more
Very good experience. We bought tires through Tire Rack. One blew out. Tire Rack asked us to return to installer to verify the damage, we did. Tire Rack sent a new tire, which we had to pay for, and they told us they would send a reimbursement check. A couple days...Read more
I purchased Sonsio road hazard insurance, it is worthless. When I submitted a claim as requested, they keep asking for documentation to avoid paying the claim. It's a SCAM! Our tires were damaged, when we hit road debris, the two front tires had to be replaced and we...Read more
I had a very similar experience on March 21, 2016. My auto repair shop said they would call Sonsio to verify that the damage was from a road hazard and I believe they did, because they're very conscientious. Lo and behold, Sonsio has no record of the shop's call. 3...Read more
I bought a Nokian tire from tiresbyweb.com in August 2014. I paid an additional $20.25 for a Sonsio "Defender" road-hazard warranty. In March 2015 I hit a pothole that destroyed the tire--"sidewall trauma" was the diagnosis of the local Goodyear shop that installed...Read more
I didn't like
- Not paying legitimate claims
Sonsio is a tire insurance that provides insurance on tires purchased from independant tire dealers. I made the mistake of purchasing Sonsio road hazard insurance when I bought a set of tires about a year ago. Recently had a blowout on one of the tires and the fun...Read more
I'm the Past President of the Florida Tire Dealer and Retreaders Association. I have had my troubles before with Sonsio which led me to stop doing business with them. I am ALL about customer service and that is EXACTLY what Sonsio lacks! Attention Tire Dealers...Read more
Sonsio Claim Review
Roadside Assistance Program Asministrator, Vanessa Sylvian, claim 209704. I used service provider that was sent by agent from the 800# provider. I was not given an option of providers! Perhaps your 800 operators should have the names of current approved providers! I would like a refund based on this information!!
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